Return, Refund & Cancellation Policy
Returns
- You can return your order within 7 days of delivery.
- Items must be unopened and in their original packaging.
- For discount packs with multiple products, if you return only part of the order, the items not returned will be charged at the original price and deducted from your refund.
- Please note: Once an order has shipped, cancellations or refunds cannot be processed until delivery is complete.
Refunds
- Once we receive and inspect your return, refunds are processed within 2 to 5 days.
- Refunds will be credited to your original payment method or issued as store credit if preferred.
- A 15% restocking fee plus the cost of the return shipping label will be deducted from your refund total.
Cancellations
- Orders can be canceled if they are on back order or have not yet shipped.
- We may cancel orders if the shipping information is incorrect, the address is undeliverable, contact details are wrong, or if there’s a payment risk.
- Once an order is shipped, cancellations or changes cannot be processed.
Defective or Damaged Items
- If your item is defective or damaged in transit, please contact our customer support immediately.
- Include a photo of the damaged package and product. We’ll arrange a replacement as soon as possible.
For any questions or further assistance, please email us at contact@klyssacare.com.